Order Process & Timeline
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Select and Customize Your Sex Doll
Feel free to ask us any questions here. -
Payment Process
We offer the following payment methods for your doll:
- Credit Card & Debit Card
- PayPal
- Shop now, pay later with PayPal! (US, UK, DE, FR, AU, ES, & IT-only)
- Shop Now, Pay Later with Klarna! (US & EU-only)
- Flexible Monthly Payments with Affirm (US & CA-only)
- Layaway/Multi-Card Payment (No Interest, No Hidden Fees)
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Production
It takes 1-3 weeks, depending on the brand you select, to produce your sex doll. -
Confirmation
We show you pictures of your sex doll for confirmation before we arrange the shipment. -
Shipping & Customs
Once your doll is shipped, we send a tracking number to your email within 3-4 days. Delivery typically takes 7-12 business days. Import taxes may be required at delivery, usually ranging from $100 to $200, depending on the doll. You are responsible for import taxes and fees. Learn more about our shipping guide [here]. -
Delivery & Review
Upon receiving your sex doll, it's important to handle it carefully during use. Learn more about cleaning & care [here]. If your doll is defective upon arrival and has not been used, we can arrange a return, provided you notify us within 24 hours of receiving it. Read our return policy [here]. If you are satisfied with our service and product, we would appreciate your reviews.
Shipping & Discreet Packaging
Shipping Options
Our shipping partners are UPS and FedEx, which help us speed up shipping and ensure safe delivery.
Where HoneySexDolls.com Ships To
We offer FREE shipping worldwide via UPS and FedEx! However, due to import laws, we DO NOT SHIP to the following destinations: Islamic countries, India, Africa, or Brazil.
Shipping Regions & Estimated Delivery Time
- United States: 7-12 business days
- Europe: 7-12 business days
- Canada: 7-12 business days
- Australia: 7-12 business days
How to Track Your Order
All HoneySexDolls are shipped directly from China, where our factory is located. We will send a tracking number to your email once your doll is shipped.
Track your order:
For further inquiries or help, feel free to email us at support@honeysedolls.com.
Customs Duties and Taxes
In some countries, import taxes might be required at delivery. Typically, the fees range from $100 to $150 and can go higher depending on the doll. The buyer is responsible for paying these taxes. We will assist you during the customs process to make it as smooth as possible.
Note: Customers in the United States do not have to pay import taxes or fees.
Countries That Don’t Have to Pay Customs Duties:
- Europe: United Kingdom, Netherlands, Germany, France, Belgium, Luxembourg, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, Spain.
- Canada (CAN), Australia (AUS), Norway (NOR), and South Africa (SA) will receive up to 50% off on duty fees (up to a maximum of $150 USD). We will handle all communication with customs.
What If Your Order Doesn’t Arrive on Time?
If your package is delayed for more than 12 business days (excluding customs clearance), please contact us for assistance at support@honeysedolls.com.
HoneySexDolls Shipping Protection (Free)
We provide free premium shipping protection powered by Xcotton, our trusted partner.
What’s Covered:
- Lost Shipments: Domestic (30 days) / International (60 days). This includes situations where the package is marked "Delivered" but not received (with valid proof).
- Damaged Items: We’ll replace or refund your doll (up to full value).
- Courier Errors: If the delivery location is wrong, you’re covered.
- Force Majeure: Natural disasters, accidents, and unforeseen events.
How It Works:
- Add to Cart – Shop as usual.
- Protection Auto-Applies – No action required on your part.
- You're Covered – If anything goes wrong in transit.
Why It Matters:
- 100% free coverage
- Fast & friendly claims process
- No risk for you — we've got you covered!
Discreet Packaging
Your sex doll will be packed in a plain carton box with no labels revealing the contents. Your privacy is important to us, and the package will not indicate what’s inside.\l\
