HONEYSEXDOLL – Returns & Refunds Policy

This Returns & Refunds Policy explains how HONEYSEXDOLL handles order cancellations, returns, refunds, replacements, and product-related issues. Please read this policy carefully before placing your order.

Due to the custom-made nature of many of our products, different conditions apply depending on the product type and order status.

1. Product Categories Covered by This Policy

Made-to-Order Products

This category includes custom sex dolls and any other products manufactured specifically according to a customer's order or agreed specifications, whether or not personalized options have been selected.

Each made-to-order product is manufactured individually and may involve specific materials, production processes, and customization costs.

Ready-to-Ship Products and Accessories

This category includes available stock items, accessories, and other products that are not manufactured specifically for an individual customer.

The applicable return and refund conditions depend on the product type, packaging condition, delivery location, and applicable consumer protection laws.

2. Order Processing and Production

Order processing begins after payment has been received and confirmed.

Production is considered to have started once materials have been allocated or manufacturing activities have commenced.

Because made-to-order products require dedicated production resources, costs may be incurred shortly after an order is confirmed.

Customers should carefully review their order details, product description, selected options, and specifications before completing checkout.

3. Cancellations and Refunds for Made-to-Order Products

Cancellation Within 24 Hours of Payment

Customers may request cancellation within 24 hours of payment for a full refund, provided production has not started and the order has not entered a stage that prevents cancellation.

To request cancellation, contact HONEYSEXDOLL through our Contact page and include your order number.

Cancellation After 24 Hours but Before Shipment

After the initial 24-hour period, production may already be underway.

Cancellation requests may be considered on a case-by-case basis, depending on the production status and costs already incurred.

Where cancellation is accepted, a production and cancellation fee of up to 30% may be deducted from the refund to cover applicable manufacturing costs and supplier charges, where permitted by applicable law.

If the order has progressed too far into production, cancellation may no longer be possible.

Cancellation After Shipment

Once an order has been dispatched, it cannot ordinarily be cancelled as a standard cancellation request.

However, customers may contact us if the product arrives with a confirmed manufacturing defect, significant transportation damage, or a material discrepancy from the agreed order specifications.

Such cases will be assessed under the relevant sections of this policy and applicable consumer protection laws.

Important Notice Regarding Custom Products

Because made-to-order products are manufactured according to individual customer requirements, returns or refunds for change of mind are generally not accepted where the product has been correctly manufactured and supplied.

Where applicable, statutory cancellation rights may not apply to goods made to the consumer's specifications or clearly personalized. This exclusion does not remove any rights a customer may have concerning faulty, damaged, misdescribed, or incorrectly supplied goods.

3A. Ready-to-Ship Products and Accessories

Hygiene and Sealed Packaging

HONEYSEXDOLL sells intimate products that may be supplied in sealed protective packaging.

For hygiene and health protection reasons, eligible returns of intimate products may be restricted once their protective seal has been broken, where permitted by applicable law.

This restriction does not affect any applicable rights relating to faulty products, transportation damage, or products that do not match the order.

Customers in the United Kingdom and European Union

Where applicable consumer law provides a 14-day cancellation period for eligible stock items, customers may cancel within 14 days of receiving the goods.

For intimate products, the right to cancel may be excluded where the goods are sealed for health protection or hygiene reasons and become unsuitable for return once unsealed, provided the applicable legal requirements for this exclusion are satisfied.

For eligible returns:

• Contact HONEYSEXDOLL through our Contact page and provide your order number.
• Return the item in its original condition with all packaging and accessories, following the return instructions provided.
• Return shipping costs are the customer's responsibility where legally permitted and where the customer has been informed of this requirement.
• Refunds will be issued within the applicable statutory timeframe.

Nothing in this policy limits mandatory consumer rights under the laws applicable to your purchase.

Customers in Other Countries, Including the United States

For ready-to-ship products and accessories, change-of-mind returns may be restricted or unavailable, subject to applicable local law and any return rights expressly offered by HONEYSEXDOLL.

Any product that is faulty, damaged during delivery, incorrectly supplied, or materially different from its description will be handled according to the applicable provisions of this policy and mandatory consumer protection requirements.

4. Products That Do Not Match the Agreed Specifications

Where a product is manufactured according to an agreed Technical Specification, HONEYSEXDOLL aims to verify the order details before dispatch.

Our quality-control process may include:

• Inspecting the finished product.
• Checking the selected specifications, options, and modifications.
• Reviewing the product against the confirmed order details.
• Providing pre-shipment photographs where applicable.

If your delivered product materially differs from the confirmed specifications, contact us as soon as possible with your order number, a description of the discrepancy, and supporting photographs or videos.

We will investigate the issue and determine an appropriate resolution, which may include a repair, replacement, refund, or another remedy required by applicable law.

5. Damaged Products and Shipping Issues

We take care to package orders securely and work to ensure products reach customers in good condition.

If your HONEYSEXDOLL order arrives damaged, please contact us promptly so we can investigate the issue and coordinate an appropriate resolution.

Inspection and Reporting Requirements

Upon delivery, we recommend that customers:

• Photograph the outside of the shipping box, particularly if visible damage is present.
• Carefully unpack and inspect the product.
• Photograph any visible damage or manufacturing concerns.
• Record a video where it helps demonstrate the condition of the product.
• Keep the original packaging and shipping materials until the matter is resolved.

Please report visible transportation damage or suspected defects within 48 hours of delivery wherever possible, providing clear photographs or video evidence.

This reporting period helps us investigate shipping claims efficiently. However, it does not automatically eliminate any statutory rights or remedies that cannot lawfully be restricted.

Resolution of Confirmed Damage

Once a claim has been reviewed and the issue confirmed, HONEYSEXDOLL will determine an appropriate resolution based on the nature of the damage, product availability, shipping arrangements, and applicable law.

Depending on the circumstances, this may include a replacement, repair, refund, or another appropriate remedy.

6. Product Variations and Warranty Exclusions

Due to the manufacturing methods used for certain products, minor cosmetic variations may occur.

The following conditions will be assessed individually and will not automatically qualify for a refund or replacement when they are minor, consistent with the product description, and do not constitute a defect under applicable law.

Skin Surface and Moulding

Minor surface variations, injection marks, and mould seam lines may occur naturally during manufacturing.

Fingernails and Toenails

Some nail components may loosen during transportation. Where appropriate, simple reattachment may be possible using suitable adhesive and the manufacturer's care instructions.

Eyelashes

Eyelashes may occasionally become detached during transportation and may be reattached using an appropriate adhesive in accordance with the manufacturer's instructions.

Makeup and Cosmetic Finishing

Hand-applied makeup and cosmetic finishes may vary slightly between products.

Where pre-shipment photographs are provided, customers are encouraged to review them and raise any concerns before dispatch.

Damage Caused by Improper Use

Damage resulting from misuse, improper storage, unauthorized modification, or handling outside the manufacturer's care instructions may not qualify for a refund or replacement.

Examples include overstretching limbs, tearing materials through excessive force, or damage caused by unsuitable cleaning products.

These exclusions do not apply where the underlying issue is a manufacturing defect or where applicable law provides otherwise.

7. Other Return and Refund Restrictions

A return or refund request may be declined where permitted by law if:

• The customer cannot provide reasonable proof of purchase.
• The returned product is missing original components or accessories required for assessment.
• The damage was caused by confirmed misuse, negligence, or improper handling.
• An intimate product is ineligible for return because its protective seal has been broken and a lawful hygiene-related exclusion applies.
• A change-of-mind request falls outside the applicable return period or concerns a product that is lawfully excluded from such returns.

These restrictions do not override mandatory consumer rights relating to faulty, damaged, misdescribed, or incorrectly supplied products.

8. Returns and Replacement Process

If HONEYSEXDOLL approves a return, repair, or replacement request, we will provide the applicable instructions.

Depending on your location and the circumstances, we may:

• Arrange courier collection.
• Provide return shipping instructions.
• Supply a return shipping label where applicable.
• Explain the packaging and documentation required.

Customers must package the product securely and follow the instructions provided.

Please retain any tracking information and proof of shipment until the matter has been resolved.

Customers are expected to take reasonable care of products while they are in their possession and during any return process, subject to applicable law.

Do not send a product back without first contacting our support team and receiving return instructions.

9. Refund Processing Time

Approved refunds will be processed according to the applicable legal requirements and the circumstances of the order.

Where applicable:

• Eligible cancellations: Refunds will be processed within the required timeframe following confirmation of cancellation.
• Returned products: Refunds will be processed within the required timeframe after the returned goods are received or acceptable proof of return is provided, where permitted by law.
• Faulty or damaged products: Refunds or other remedies will be handled according to the applicable consumer protection requirements.

Refunds will generally be issued to the original payment method used at checkout unless another method is agreed upon or required by law.

Your bank or payment provider may require additional time to display the refunded amount in your account.

10. Store Credit

In certain circumstances, HONEYSEXDOLL may offer store credit as an alternative to a monetary refund.

Store credit is discretionary and may be offered only where appropriate and legally permitted.

Where a customer is legally entitled to a monetary refund, store credit will not be imposed as a substitute without the customer's agreement.

Any applicable store credit conditions will be communicated when the credit is issued.

11. Policy Updates and Applicable Rights

HONEYSEXDOLL reserves the right to update this Returns & Refunds Policy when necessary.

The version published on our website at the time of purchase will generally apply to the order, subject to any mandatory legal requirements.

Nothing in this policy is intended to exclude, restrict, or replace consumer rights that cannot legally be excluded or restricted under the laws applicable to the customer.

If any provision of this policy is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

12. Contact HONEYSEXDOLL

For questions about cancellations, returns, refunds, damaged products, or replacement requests, please contact HONEYSEXDOLL through our website's Contact page.

When contacting us, include your order number, a clear explanation of the issue, and any relevant photographs or videos.

Our team will review your request and guide you through the next steps.

Thank you for choosing HONEYSEXDOLL. We appreciate your trust and are committed to providing clear service and appropriate support for every order.