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Cancellation Policy

In accordance with Australian Consumer Laws, Honey Sex Doll does not have to provide a refund or replacement if a customer simply changes their mind about a product purchased.

Customers wishing to cancel their order due to changes in Personal Circumstances such as: being able to afford it or not or family circumstances, or any other personal change then this will be deemed as a Change of Mind, and this policy would apply.

Please note: on the basis and on the condition a refund may be granted, fees will apply. This is because payment processing fees and transaction fees are notreturned to us leaving a cost on our side. 

Anyone purchasing a doll must be clear and certain on the purchase to avoid any issues. 

Doll commenced production for Pre-Orders:

Once the doll has commenced production which is usually around 2 days after the order has been sent, from this stage we cannot offer a refund should the customer change their mind and cancel. This is because the manufacturers are stuck with the doll and must sell on to another person or we might be in this position to have to sell ourselves. If we have to buy the doll it means we have to pay shipping customs and taxes and the complications of selling a doll onwards is that the doll being so customised in nature therefore selling on is difficult in respect the limitations of the doll that had options already selected. So please be sure before you buy.

Please note: All dolls are made to order from start to finish as the manufacturers do not create beforehand and pre stock.

Returns and Refunds for accepted/used dolls

Once the doll has been either washed, used, or even unwrapped and that is not applicable to ‘damaged in transit’ (above) we can not accept a return or refund of the doll. The reason is that once the doll is opened and in possession of the customer and accepted then it is technically used.

Once the doll is opened and touched, this would now become a used sex toy. Due to hygiene and trading standards we are not a business that sells used products and given the nature of the product at hand we cannot resell to others. This is a strict rule so please keep this in mind when choosing to buy a doll so that you are aware and extra careful with your decision.

Rips in the TPE material or Silicone can occur when the care tips and instructions are not followed. Dolls are very soft as they replicate flesh so being quite soft the material can too easily get ripped if not taken care of in a careful manner. For TPE dolls the standing feet studs naturally come out from a hole in the TPE under the foot.
It is recommend when moving the doll around in the standing position to put socks and shoes on your doll as if you drag the under foot bare it can allow the stud hole in the TPE to tear under the foot.

It is vital to read as much information as possible to learn before you play with your doll so that your doll can last. 

In Stock Dolls:

Same applies to in stock dolls sent from Melbourne. Once the doll has been used or washed or even after package opened fully and unwrapped, we cannot accept refunds or returns. This is due to the nature of the product as we cannot sell onwards again once possessed by another customer as it is defined as a used sex doll. So, no returns or refunds are allowed from that point. 

In Stock Doll Sent Cancellation:
Once the package has been labelled and collected by the driver (our courier company) we cannot accept cancelation nor a refund as the doll has already begun the journey to your destination and therefore we cannot chase down the courier companies to get it back. As above and always make your decision count when you choose to buy a doll or not so think carefully beforehand.

Maintaining Your Companion: A Comprehensive Doll Maintenance Guide

For doll enthusiasts aiming to extend their companion's lifespan while ensuring hygiene, mastering the art of maintenance is essential. This guide dives into effective cleaning methods for sex doll torsos, underscoring the importance of regular upkeep for both hygiene and durability.

The Importance of Regular Cleaning

• Health and Safety: TPE dolls, being porous, can harbor bacteria, posing risks of infection and material deterioration. Silicone dolls offer a more hygienic alternative due to their non-porous nature, significantly minimizing bacterial growth.
• Durability: Regular cleaning not only maintains the aesthetic and tactile quality of your doll but also extends its usable life, ensuring years of enjoyment.

Sterilization Methods

• Steam Cleaning: Ideal for silicone dolls, steam can effectively sanitize without damage. Ensure the steam evenly covers the doll for 10-15 minutes.
• UV Sterilization: A UV sterilization device offers a thorough clean, particularly for hard-to-reach areas, without material discrimination. Exercise caution with TPE dolls to avoid heat damage.

Cleaning Essentials

A gentle approach is key, utilizing soft cloths, mild soaps, and specialized tools like tunnel washers for interior cleaning. For tactile maintenance, mineral powder or baby powder refreshes the doll's skin feel.

Step-by-Step Cleaning

1. Prepare by removing accessories to prevent scratches.
2. Clean the surface with mild soap and a soft cloth.
3. Tackle stains with a dedicated remover.
4. Rinse thoroughly and pat dry.
5. Clean internal cavities with a tunnel washer, followed by drying with absorbent sticks.
6. Finish with a dusting of baby powder for a smooth exterior.

  Material-Specific Care

• TPE Dolls: Require more frequent cleaning and conditioning to address their porous nature.
• Silicone Dolls: Benefit from easier maintenance thanks to their non-porous surface.

Ongoing Doll Care

• Regularly apply talcum powder to manage surface oiliness.
• Ensure the doll is completely dry before storage.
• Opt for proper storage solutions to avoid compression marks or damage.

Storage Tips

• Use a dedicated storage case.
• Store in a cool, dry place, preferably in an upright position.

Maintenance Don'ts

• Avoid harsh chemicals and abrasive tools.
• Prevent prolonged exposure to direct sunlight or extreme temperatures.
• Steer clear of tight or dark-colored clothing that may stain.

Conclusion

Whether TPE or silicone, regular and careful maintenance is crucial for the health, appearance, and longevity of your sex doll torso. Embracing these practices ensures a lasting and fulfilling companionship.